Refund & Return Policy


1. Return Costs

As required by UK law, our company is not responsible for covering the costs associated with returning a product. This includes, but is not limited to, shipping fees, packaging materials, and any other expenses incurred during the return process.


2. Information and Assistance

We are committed to providing you with all relevant information and assistance needed to facilitate a smooth return process. This includes clear instructions on how to initiate a return, where to send the product, and the necessary packaging stickers required by law. Additionally, we will provide any documentation or support necessary to ensure compliance with applicable UK consumer protection regulations.


3. Eligibility for Returns

a. This return policy applies exclusively to business-to-business (B2B) transactions. If you are a consumer or a private individual, please contact the venue at which you purchased the product, and allow them to assist you in identifying the eligibility for return.

b. To be eligible for a return, products must be in their original condition, unopened, and with all packaging intact.


4. Initiating Returns

a. To initiate a return, contact our customer support team within 14 days of receiving the product, providing your order number and any relevant information.

While not mandatory within the 14-day period, we appreciate receiving the reason for the return.

b. Returns requested beyond the 14-day timeframe will be evaluated on a case-by-case basis, generally only accepted under special circumstances such as undeniable product faults.

c. If submitting a request beyond the 14-day period, you must provide clear and compelling evidence of exceptional circumstances warranting consideration.


5. Return Window

a. You have 14 days from the date of receiving the product to initiate a return or cancellation.

b. Returns requested after this 14-day period will be considered on a case-by-case basis, subject to exceptional circumstances.


6. Inspection and Processing

a. Upon receiving the returned product, our team will carefully inspect it to ensure compliance with our return policy.

b. If the product meets the necessary criteria, we will proceed with processing your return and offer either a refund or a replacement, based on your preference.


7. Refund Options

a. Eligible returns provide the option of a refund or a replacement.

b. Refunds are typically processed within 3-5 business days after receiving the returned product.


8. Non-Eligible Returns

a. Products that do not meet the criteria outlined in our return policy will not be eligible for a refund or replacement.

b. If your return is determined to be non-eligible, we will notify you and offer options for the disposal or return of the product at your expense.


9. Contact Us

If you have any questions or require further assistance, please do not hesitate to contact our customer support team at support@emergacharge.com. They are available to assist you.

Please carefully review this policy before proceeding with any returns. By engaging in a business transaction with us, you acknowledge and agree to abide by the terms and conditions outlined in this Refund & Return Policy.